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Terms of Service

Terms and Conditions

In the following customer service terms and conditions,

(a) "Manufacturer" means Pro-Tactical.
(b) "Goods" means the products supplied the manufacturer.
(c) "Purchaser" means the purchaser of the goods.
(d) "Quotation" means any quotation given to the purchaser to the manufacturer



Some products and their uses featured within this website may be subject to regulations governing a particular state or territory. Pro-Tactical and their representitives take no responsibility for any liability which results from a "user(s)" not complying with regional laws and governing regulations.


Shipping & Delivery

Pro-Tactical will arrange for shipping/ freight of the goods purchased by the purchaser to the address provided by the purchaser for which a freight fee will be charged in addition to the cost of the stock ordered. The freight fee will be calculated and added to your order prior to dispatch. By submitting your order, you agree to the cost specified as the Freight Fee. The manufacturer will make all reasonable efforts to deliver goods by the agreed delivery date but will not be liable if the delivery cannot be made on this date.


Privacy & Security

Pro-Tactical and all of its affiliates require information only in relation to processing, contacting and delivery of your order/s. To enable Pro-Tactical to provide the delivery service, the purchaser's private information, such as name, address and phone numbers will need to be provided.


Claims, Returns & Replacements

The purchaser should contact Pro-Tactical within 7 days of receipt of their goods to lodge any discrepancies with their order relating to short supply, incorrect supply, damage in transit or adjutment to invoicing. If you are not satisfied with the quality of the goods delivered, please contact Pro-Tactical immediately so that we can review any requests for exchanges or refunds. No goods manufactured and supplied to the purchaser in accordance with their requirements will be accepted for return and/or credit unless agreed to by the manufacturer.



To order, please use the log-in address you were provided with upon registering. Orders cannot be cancelled or varied unless a mutual agreement is made between the manufacturer and purchaser and on terms which compensates the manufacturer for work done, as well as materials used, up to and including the date of cancellation or variation. The manufacturer will not be liable for damages or otherwise for failure to fulfill an order which was due to, either wholly or partially, by events beyond its reasonable control and could not be evaded through their exercise of due care.


Payment, Pricing & Promotions

The purchaser will be charged for the goods as per the price listed by the manufacturer. All invoices are due and payable in full within thirty (30) days of their date. All purchases and prices advertised are in Australian Dollars (AUD). (Note: GST is included on all prices advertised.) If the purchaser defaults in making payments according to these terms and conditions, the manufacturer, at their discretion, may require the purchaser to pay all collection and legal costs incurred by the manufacturer pertaining to this default.


Updating Account Information

To update your account information please contact Pro-Tactical using the customer service form.


Dealer Enquiries

It is a requirement of Pro-Tactical that all prospective dealers interested in selling Pro-Tactical products must have a shop front with a street address. For all dealer enquiries please contact us.